Tailor-made software instead of manual upkeep
A trade business with around 40 employees and an existing 3CX phone system faced a problem: its own ERP system holds contact data for customers, suppliers and partners that is updated daily – yet the global phone book of the 3CX system was out of date and had to be maintained laboriously by hand. PROXYTEC developed a tailor-made integration solution that automates this process completely.
Custom development
PROXYTEC developed a fully tailor-made software solution matched precisely to the customer’s system landscape and requirements. Not an elaborate standard product – a lean, purpose-built solution.
ERP-Integration
The software reads the current contact data from the ERP system automatically every day. New entries, changes and deletions are recognised and processed correctly – with no manual intervention.
3CX phone book synchronisation
The contact data determined is written directly into the global phone book of the 3CX phone system. All staff always see current contact information on their phones and in the 3CX app.
Fully automated daily reconciliation
Around 25,000 contact records are reconciled automatically every day. The process runs entirely in the background, without user interaction and without interrupting ongoing operations.
Reliability & maintainability
The solution developed is robust, handles errors and is documented. Log files record every reconciliation. If the ERP or the 3CX interface changes, the software can be adapted flexibly.
Expandable & scalable
The architecture of the solution allows easy extension: further data sources, additional target systems or changed field mappings can be integrated without redevelopment.