One system instead of four isolated tools
In many companies the phone system, video conferencing tool, website chat and messenger run side by side – with four subscriptions and four interfaces. 3CX bundles everything into one platform.
Desk phone, web client and app – one extension
Your number rings wherever you are: on a Snom or Yealink desk phone, in the browser or on your smartphone. Calls hand over seamlessly between devices.
- Presence: see who is free, busy or away
- Chat, calls and video conferences from the same interface
- Start calls with one click from your CRM or browser
The office in your pocket
The 3CX apps for iOS and Android turn the smartphone into a fully-fledged extension – with your company’s landline number. Customers see the office number, never the private mobile number.
- Push notifications wake the app only on incoming calls – sparing the battery
- Hold, transfer, conference and recording just like at the desk phone
- Home office without VPN: the app connects encrypted through the 3CX tunnel
The AI receptionist answers for you
The AI agent built into 3CX answers calls, recognises the request and connects to the right person – even after hours. Spam calls are filtered out before a human is disturbed.
- Natural language instead of „press 1“
- The request is recorded in a structured way and passed on
- On request with a connection to your ticket system – as in our success story
Administration at a glance
System status, trunks, extensions and blacklist on one dashboard. In everyday terms: new staff are set up in two minutes, and the phone provisions itself.
- Automatic backups and updates through the interface
- Call logs, reports and recordings in one place
- On request we run the whole system as a managed service